Okay, I don’t mean just any mouse. I mean THE mouse — Mickey Mouse.
A few weeks ago, like thousands of others, I went to Walt Disney World, and the exceptional customer service and professionalism I experienced first-hand was remarkable. Disney is renowned for their high standards of service to their customers (Disney calls them “guests,” actually, regardless of whether customers are at the theme parks or shopping online), and at every touch point, from hotel check-in to dinner reservations, I was astounded by the level of service afforded to every guest.
We don’t all work at companies as large and resourceful as Disney, but there are lessons to be learned by any size organization, in any industry or practice and by anyone who deals with people on a daily basis. Here are four essential customer service tips that Disney has perfected: (more…)