Retention and relationships with customers in social media
Friday, November 19th, 2010Last week, #smmeasure Twitter chat community member @sabrina_scott suggested the topic of employees use of social media. This week, another member helped bring a topic into discussion regarding retention and relationships with customers in social media. Thanks to @IraKates for asking engaging questions to the community, making #smmeasure a top-trending topic in Canada! (more…)


It’s been a couple of months since we announced
We are living and communicating in a world that is seeing the rapid convergence of traditional and social media. The velocity of this shift has often left communication professionals feeling confused, uncomfortable, and unsure of what to do: scrambling to figure out how social media fits in overall communication strategies, how to utilize it to our advantage, and how to measure its impact. With so much and so fast, there’s a worry, too, of missing something big.




