Posts Tagged ‘social media monitoring’

Retention and relationships with customers in social media

Friday, November 19th, 2010

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Last week, #smmeasure Twitter chat community member @sabrina_scott suggested the topic of employees use of social media.   This week, another member helped bring a topic into discussion regarding retention and relationships with customers in social media.  Thanks to @IraKates for asking engaging questions to the community, making #smmeasure a top-trending topic in Canada! (more…)

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Social Media Measurement Questions from the Community

Friday, October 8th, 2010

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In this week’s #smmeasure chat, we answer social media measurement questions from our growing community.  And, as always, a shoutout to Sysomos’ Community Manager Sheldon Levine @sysomos for co-hosting the chat with me.

#smmeasure chat #11 recap (more…)

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The continuing evolution of communication

Tuesday, September 28th, 2010

redefining communicationIt’s been a couple of months since we announced Marketwire’s acquisition of Sysomos, and we are very pleased with our progress to date.  As we anticipated, our clients have responded very positively to our move. It was our clients who had been asking us to integrate social media feedback and analysis into our portfolio of services.  Because communication professionals understand the value of knowing what is being said about their company, products, people or brands in the broader market, they also know why it makes sense to seamlessly integrate the ability to respond to those conversations.  Beyond that, they realize the significance in what we’re delivering: the power to incorporate intelligence learned from those social media conversations into their strategic plans. (more…)

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How to measure Facebook engagement while gaining fans and likes

Friday, August 20th, 2010

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There was a lot of anticipation building up to this week’s #smmeasure chat on Facebook measurement and your collective minds did not disappoint in providing tips and advice.  I want to thank everyone who participated and helped spread the word.  A big thanks to Sysomos’ Community Manager Sheldon Levine @sysomos for co-hosting the chat.

#smmeasure chat #4 recap

Last week, we discussed the value of a Twitter retweet (RT) and how to measure its value.  This week, we focus on Facebook measurement.  Below is just a small taste of the great conversation we had.  There were so many golden nuggets to take away from the chat that this recap will not do it justice.  I recommend that you take a look at the full transcript. (more…)

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Announcing new Twitter chat #smmeasure focusing on social media and analytics

Wednesday, July 28th, 2010

I’m excited to announce a new weekly Twitter chat, co-hosted by @marketwire and @sysomos. Inaugural chat starts this Thursday, July 29th. (more…)

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Sysomos joins the Marketwire family: We did it again!

Tuesday, July 6th, 2010

Sysomos a Marketwire CompanyWe are living and communicating in a world that is seeing the rapid convergence of traditional and social media.  The velocity of this shift has often left communication professionals feeling confused, uncomfortable, and unsure of what to do: scrambling to figure out how social media fits in overall communication strategies, how to utilize it to our advantage, and how to measure its impact.  With so much and so fast, there’s a worry, too, of missing something big.

At Marketwire, we’ve been successful as the innovative leader in distributing our customers’ news, and now we are applying that innovative spirit to the social media sector and social media monitoring.

As such, I am very excited to announce Marketwire’s acquisition of Sysomos. (more…)

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