How to measure Facebook engagement while gaining fans and likes
Published on August 20th, 2010 by Nick Shin
There was a lot of anticipation building up to this week’s #smmeasure chat on Facebook measurement and your collective minds did not disappoint in providing tips and advice. I want to thank everyone who participated and helped spread the word. A big thanks to Sysomos’ Community Manager Sheldon Levine @sysomos for co-hosting the chat.
#smmeasure chat #4 recap
Last week, we discussed the value of a Twitter retweet (RT) and how to measure its value. This week, we focus on Facebook measurement. Below is just a small taste of the great conversation we had. There were so many golden nuggets to take away from the chat that this recap will not do it justice. I recommend that you take a look at the full transcript.
Q1: How do you get fans to like your FB page and to build a quality community?
- @Dan_L: “provide quality content and be present/responsive”
- @swonderlin: “Present info that they like/enjoy..that way they will pass along! Ask questions!”
- @jkhalif: “Provide relevant info about your product and services, prevent spamming, replies to comments and suggestions, etc”
- @sabrina_scott: “The growth needs to be organic, and you have to present useful information in a fun atmosphere to keep people coming back”
- @MichaelNus: “real trick is getting folks to come to your FB page. If they like it from whatever outside source, they will already be qualified”
- @tvo: “We ask our Facebook friends questions about themselves and what they think about topics that are related to our programs”
- @AnthonyZanfini: “You have to offer content of value. But it varies whether your target wants value as convos, videos, apps, promos etc.”
- @ellerich: “Keep contest fresh on your FB page – too many start to get ppl to join and then never post anything after that”
- @goonerink: “Let people come to you. Turning people off your product, much easier than you think.”
- @PJASchultz: “What does fb have that othr sites dont? Pics & threaded convo Exploit it 2 make fb useful & relevant.”
Q2: In addition to FB Insights, what additional metrics do you use to measure FB success/engagement?
- @swonderlin: “Biggest sign of success of FB page is your fans suggesting to friends! They bring the fans in!”
- @ellerich: “Definitely when asking a question to fans, number of responses/comments is key-nice to see a list of feedback to show up”
- @AlexConde: “I think total fans can be too easily driven by a promotion or contest. I prefer SOME engagement (likes or comments)”
- @Maverick_PR: “Asking questions on FB can also give additional qualitative results brands can use in planning/research”
- @amfunderburk1: “Likes and comments mean more to me. While it’s great to have many fans, I want people to actually interact!”
Q3: How do you measure influence on FB (courtesy of @erkramer)?
- @40deuce: “I’d say that your most active fans will hopefully be seen as influencers as well helping to bring people to your page (sometimes)”
- @krusk: “measure influence of page, not fans. Ask them to act on something (i.e coupon code) see how many actually do”
- @krusk: “everyone is influential to their friends (usual FB audiences) so you really can’t compare the same way to Twitter.”
- @marketwire: “This goes to show that trying to measure influence is useless. Instead focus on what you can actually measure and understand.”
Food for Thought
- @PJASchultz: “Both. Ap’tly. RT @tvo: Is sm marketing or com’ity building? RT @PJASchultz: Marketers have to do whatever appeals to their audience”
Check back here every week for #smmeasure chat recaps and transcripts. Join the Marketwire Facebook page to get #smmeasure weekly discussion topics. If you have any questions or specific topics that you would like us to discuss in the future, please tweet @smmeasure or @marketwire. Keep track of all of the #smmeasure chat recaps.
Join the #smmeasure LinkedIn Group to connect with others interested in social media and measurement. I will be off next week as I relocate from Chicago to Los Angeles, but don’t let those tears start streaming down your cheeks yet! Next week, Garry Przyklenk will be co-hosting under @marketwire along with Sheldon @sysomos, 9:00 am PST, 11:00 am CST, 12:00 pm EST.
Until next time,